Complaints

We want the platform to be reliable, clear, and respectful. If you have a complaint about the platform, account access, privacy, security, or a promoter campaign, please contact the support address provided by the platform and include the relevant campaign link and details.

Campaign complaints

Campaigns are operated by their individual promoters. Complaints about a prize, eligibility, draw, reward, campaign decision, or promoter's use of entrant information should first be sent to that promoter using the contact details in the campaign's own terms. Please retain a copy of those terms.

What to include

Include the campaign URL, your account email where relevant, the date and time of the issue, and a clear description of what happened. Do not include passwords, API keys, or other secrets.